Appeal Process

Foreclosure Prevention Alternatives

Customer Appeal Process

NOIC, Inc. endeavors at all times to provide the best customer service possible. However, if you feel that we have not met your expectations, we would like to know. As a result of you providing us with feedback, we are in a position to make improvements to the services that we offer our customers. Our complaint process is designed to encourage the fast and efficient resolution of your issue at the first point of contact.

We aim to deal with any questions or concerns that you may have as quickly as possible, so please feel free to contact us. Call our Main Office at 1-800-441-3456, write us NOIC, Inc., P.O. Box 642, Sylvania, OH 43560 or email us at foreclosure.prevention.alternatives@noic.com.

Should you contact us regarding a grievance, we will aim to have it resolved as soon as possible. Within five business days following receipt, we will acknowledge the inquiry via email or mail. Within 30 business days after receiving your comment/question, we will notify you of the resolution of our investigation. Should we be unable to complete our investigation within 30 business days after receiving your comment/question, we may extend the time period to by an additional 15 business days to provide a more accurate, complete response.